Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.
[Pokémon TCG Live] Maintenance Notice

The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 23:00 (UTC) on June 17, 2025 while an update is being applied. Please see the Version 1.27.0 Patch Notes for more information on fixes and changes being made.

Account recover (but no one help)

Derlborg
Derlborg Member Posts: 2 ✭
First Comment
in Pokémon TCG Pocket Bugs & Feedback #1

Hello i had a problem after the crash that happened a few days ago at dinner time (italian time, if i'm not mistaken it was 13 June) since that day i can't access my account anymore.
I sent more than one email but nothing. I still remember my main deck, i was also in ultra ball 2, i really don't know what to do, i need help, nobody wants to answer me, it's embarrassing…
The thing is, during the server crash moment (it lasted more than two hours if I'm not mistaken), the game on the home screen advised me to clear the game cache from my iPhone.
I did so and from that, once they fixed the server issues at a general level, I was unable to log in again, which usually happened automatically as soon as I opened the game.
What should I do? No one answers my emails, I even tried to play again from scratch but it's practically pointless, since the game itself requires a lot of time before becoming minimally competitive. Is there anyone who could help me recover the account? The name should be DorlBorg or Dolborg

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 846 mod
    500 Comments 100 Likes Third Anniversary 25 LOLs
    #2

    Hi there, @Derlborg. We understand your concerns. Our support team can take a closer look and assist you with this. Please be sure you're submitting a support ticket by following this process, go to support.pokemon.com, select the Pokémon TCG Pocket link, and click "Contact Us." Thanks for reaching out!

  • Derlborg
    Derlborg Member Posts: 2 ✭
    First Comment
    #3

    I have already done this, I have submitted the ticket twice. This is my response to the ticket. They asked me questions about the account I want to recover, I provided all the information I have. No response since that day.

  • jihooo
    jihooo Member Posts: 4 ✭
    First Comment
    #4

    @Derlborg I am having the exact same problem to the T. I have sent emails and tickets to their support team and have gotten no response. I’m not sure what to do besides sending tickets for help to the support team. Please let me know if you hear anything back from them because I also have not heard since the game crashed that day.

Categories