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Account recover (but no one help)
Hello i had a problem after the crash that happened a few days ago at dinner time (italian time, if i'm not mistaken it was 13 June) since that day i can't access my account anymore.
I sent more than one email but nothing. I still remember my main deck, i was also in ultra ball 2, i really don't know what to do, i need help, nobody wants to answer me, it's embarrassing…
The thing is, during the server crash moment (it lasted more than two hours if I'm not mistaken), the game on the home screen advised me to clear the game cache from my iPhone.
I did so and from that, once they fixed the server issues at a general level, I was unable to log in again, which usually happened automatically as soon as I opened the game.
What should I do? No one answers my emails, I even tried to play again from scratch but it's practically pointless, since the game itself requires a lot of time before becoming minimally competitive. Is there anyone who could help me recover the account? The name should be DorlBorg or Dolborg
Comments
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Hi there, @Derlborg. We understand your concerns. Our support team can take a closer look and assist you with this. Please be sure you're submitting a support ticket by following this process, go to support.pokemon.com, select the Pokémon TCG Pocket link, and click "Contact Us." Thanks for reaching out!
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