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Didn't get cards from physical codes

1cats
1cats Member Posts: 1 ✭
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

I decided to download the TCG Live real quick so I could redeem my (30) pack codes. So, I installed it, opened it up, and Immediately closed it, doing nothing in the tutorial. Proceeded to redeem my codes, opened it again, aand I only got one pack. I try redeeming them again, and it says they've already been redeemed. Anything i can do?

Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 789 mod
    500 Comments Third Anniversary 25 LOLs 5 Answers
    #2

    We understand your concerns with not receiving your cards after redeeming codes, @1cats. We suggest submitting a ticket to our Support Team so they can assist you with this issue. Please go to support.pokemon.com, select the Pokémon Trading Card Game Live link, and click "Contact Us." Thank you!

  • Andervit91
    Andervit91 Member Posts: 1 ✭
    First Comment
    #3

    I claim a code in the website and the cards do not show up in the tcg app I done all other step and would like to have my cards.

  • Water-Kriz24
    Water-Kriz24 Member Posts: 116 ✭
    10 Comments 5 LOLs First Anniversary 5 Agrees
    #4
    https://community.pokemon.com/en-us/discussion/comment/82477#Comment_82477

    I can tell you that they do not reimburse for any reason… I'm sorry but looks like you're just out them codes.

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