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Didn't get cards from physical codes

1cats
1cats Member Posts: 1 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

I decided to download the TCG Live real quick so I could redeem my (30) pack codes. So, I installed it, opened it up, and Immediately closed it, doing nothing in the tutorial. Proceeded to redeem my codes, opened it again, aand I only got one pack. I try redeeming them again, and it says they've already been redeemed. Anything i can do?

Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 544 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #2

    We understand your concerns with not receiving your cards after redeeming codes, @1cats. We suggest submitting a ticket to our Support Team so they can assist you with this issue. Please go to support.pokemon.com, select the Pokémon Trading Card Game Live link, and click "Contact Us." Thank you!

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