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Camera not working in app on Mac since update

starting on 7/31, my camera for redeeming cards is not working. I just see a spinning poke ball with a message to click here to turn on camera but nothing happens when i click.
i have tried it on 2 different Mac laptops.

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Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 436 mod
    100 Comments 25 LOLs 5 Answers 25 Likes

    Oh no! Have you reached out to our support team for help yet? We do suggest submitting a ticket for assistance with the camera not working. That could be done by going to support.pokemon.com, click on the Pokémon Trading Card Game Live link, and then hit "Contact Us." Let us know if you have any other concerns!

  • raistlinxw
    raistlinxw Member Posts: 1
    First Comment First Anniversary Photogenic

    Me too. I'm submitting a ticket as well, but wanted to share it's not isolated.

  • vidaldiego
    vidaldiego Member Posts: 1
    First Comment

    Having same issue on my Mac. Any resolution please post here

  • stealthboy2600
    stealthboy2600 Member Posts: 57 ✭✭
    Second Anniversary 10 Comments First Answer 5 Likes

    Same issue here. MacBook Air 2020.

  • monkeSalat
    monkeSalat Member Posts: 1
    First Comment

    same here. macbook pro m2

  • Starbuck321
    Starbuck321 Member Posts: 1
    First Comment

    same here MacBook M1 Pro

  • Crantor
    Crantor Member Posts: 4
    First Comment

    Same issue here! Also on my iPhone. It might be an Apple thing.

  • benedictgibbon
    benedictgibbon Member Posts: 1
    First Comment

    Mine Too!!! The iPhone app doesn't allow for redeeming cards, just forwards to the website. So annoying, have hundreds of codes to redeem from Shrouded Fable and TWM but can't!

  • JFINNK89
    JFINNK89 Member Posts: 1
    First Comment

    Same here :( Very annoying

  • DanielleGritt
    DanielleGritt Member Posts: 1
    First Comment

    same issue on my MacBook Air as well. I’ve updated the game and my computer and tested the camera outside of the game