The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 19:00 (UTC) on July 22, 2025 to address known issues. Please see the Maintenance Notice - 07/22/25 announcement for more information.
The team is currently investigating increased player reports related to intermittent disconnections, freezing, and general latency issues that may be impacting the gameplay experience in Pokémon TCG Live.
Camera not working in app on Mac since update
starting on 7/31, my camera for redeeming cards is not working. I just see a spinning poke ball with a message to click here to turn on camera but nothing happens when i click.
i have tried it on 2 different Mac laptops.
Answers
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Oh no! Have you reached out to our support team for help yet? We do suggest submitting a ticket for assistance with the camera not working. That could be done by going to support.pokemon.com, click on the Pokémon Trading Card Game Live link, and then hit "Contact Us." Let us know if you have any other concerns!
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Me too. I'm submitting a ticket as well, but wanted to share it's not isolated.
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Having same issue on my Mac. Any resolution please post here
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Same issue here. MacBook Air 2020.
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same here. macbook pro m2
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same here MacBook M1 Pro
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Mine Too!!! The iPhone app doesn't allow for redeeming cards, just forwards to the website. So annoying, have hundreds of codes to redeem from Shrouded Fable and TWM but can't!
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same issue on my MacBook Air as well. I’ve updated the game and my computer and tested the camera outside of the game
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