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Camera not working in app on Mac since update

13

Answers

  • hosnappp
    hosnappp Member Posts: 1 ✭
    First Comment
    #22

    Same for me. Pretty disappointed. Long, obnoxious, unskippable tutorial only to discover it's not working lol.

    Not even asking for permissions from the operating system.

    Someone messed up during coding of this section for MacOS devices.

  • Surfer1123
    Surfer1123 Member Posts: 1 ✭
    First Comment
    #23

    Same issue here:
    MacBook Pro
    13-inch, M2, 2022
    Apple M2
    8 GB
    macOS 13.3 (22E252)

  • stealthboy2600
    stealthboy2600 Member Posts: 57 ✭✭
    Second Anniversary 10 Comments First Answer 5 Likes
    edited September 10 #24
    https://community.pokemon.com/en-us/discussion/comment/50131#Comment_50131

    The sad part is that it used to work just fine.

    The other troubling thing is that I didn't see this bug on the big list of tracked issues that was posted (and discussion closed). So does this mean the devs have no intention of fixing this?

  • stealthboy2600
    stealthboy2600 Member Posts: 57 ✭✭
    Second Anniversary 10 Comments First Answer 5 Likes
    #25

    Just installed the latest update today (Sept 10). The camera is still not working on a Mac.

  • bulbasnore
    bulbasnore Member Posts: 1 ✭
    First Comment
    #26

    Same (Sept 10) Mac min m1 Sonoma latest permission for the cam was given to Live

    Support ticket  

    #2341063

    created from inside Live.

  • Mod_Ginger
    Mod_Ginger Administrator, Moderator Posts: 20 admin
    10 Comments 5 Agrees 5 LOLs 5 Likes
    #27

    Hello Trainers,

    We want to reassure you that the team is aware of this issue and is actively working on a fix for it. For more updates, please keep an eye on our Tracked Issues forum post here. Thank you!

  • stealthboy2600
    stealthboy2600 Member Posts: 57 ✭✭
    Second Anniversary 10 Comments First Answer 5 Likes
    #28

    That's nice and all, but this bug is not on that Tracked Issues list. Please add it. This is terrible. It used to work just fine.

  • DireWolf_io
    DireWolf_io Member Posts: 1 ✭
    First Comment First Anniversary Photogenic
    #29

    Reinstalled the app on my Mac today, camera still does not work. sigh

  • stealthboy2600
    stealthboy2600 Member Posts: 57 ✭✭
    Second Anniversary 10 Comments First Answer 5 Likes
    #30

    I have a stack of code cards six inches high. It would be nice to get the QR camera working again (yes, it used to work just fine). But I guess there are more important things like avatar clothing to work on.

  • JimBob0791
    JimBob0791 Member Posts: 1 ✭
    First Comment
    #31

    Apparently, this only affects 'certain MacOS devices'.

    I tried a MacMini M2 running Sonoma and a MacBook Pro i7 with Ventura. Both had this issue.

    Interestingly, the camera worked briefly on the M2 but not long enough to recognise a code.

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