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Error code 10011

McGee1101
McGee1101 Member Posts: 25 ✭✭
Second Anniversary 10 Comments 5 Likes 5 Agrees
in Pokémon TCG LIVE Bugs & Feedback #1

When starting the game it reaches 10/41 and then presents me "There was an issue loeading Pokemon TCG Live. Please try again. ERROR: 10011"

This happened to me on both my PC and phone. Not sure what to do now and this is after they fixed 10099 yesterday

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Comments

  • Ember15
    Ember15 Member Posts: 55 ✭
    10 Comments First Anniversary 5 Agrees
    #2

    Have had the same problem since the paradox rift update

  • Bronco865
    Bronco865 Member Posts: 1 ✭
    First Comment
    #3

    Same for me too, I cannot get in the game.

  • Ember15
    Ember15 Member Posts: 55 ✭
    10 Comments First Anniversary 5 Agrees
    #4

    I contacted the support team and they said they were aware of the issue and its under investigation, hopefully its something that can be fixed quick.

  • devgeeks
    devgeeks Member Posts: 1 ✭
    First Comment
    #5

    Yup. Finally released the fix for the 10099 error and fall straight into this one instead.

  • McGee1101
    McGee1101 Member Posts: 25 ✭✭
    Second Anniversary 10 Comments 5 Likes 5 Agrees
    #6

    Update from myself. Still have error code 10011

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes
    #7

    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"

  • McGee1101
    McGee1101 Member Posts: 25 ✭✭
    Second Anniversary 10 Comments 5 Likes 5 Agrees
    #8

    Update from myself: sent a support ticket but no update for 2 days. This seems to be an account issue as I made a new, hopefully temporary, account and I was able to log in and play the game. Though it's really annoying me that I don't have all of my previous decks and cards. Can someone please fix my account

  • Truhme2011
    Truhme2011 Member Posts: 1 ✭
    First Comment
    #9

    I missed the old game bc this isn’t playable

  • Eliblaze929426
    Eliblaze929426 Member Posts: 1 ✭
    First Comment
    #10

    for me it it stops loading when it reached 10/43

  • TechHog
    TechHog Member Posts: 2,869 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 Likes 50 Answers
    #11

    Did you update the app?

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