Error code 10011

synkow

Same issue currently for me on desktop (Mac) and iPhone. Deleted and reinstalled desktop app but still no progress.

Bhramavi

ok, whenever u get those errors try. reinstalling.

try changing the locale time in your device to America time zone (any) and restart the game.

it works for me

Bhramavi

after it works u can switch it back to ur own time

Dorkborn

I'm in the same boat. I've unfortunately not been able to get back into the game for months no matter what I try to do. It'll either give the error message or stop loading at 22/43 then continuously take me back to the login page

konbook

I am having this issue and when I asked a support staff for help and filed a ticket they told me the very basic "reinstall, close background apps, etc.", but other accounts work on both phone and computer.

Then they said "Unfortunately, we do not have any further troubleshooting steps to provide so any further inquiries on this matter may be closed without further reply."

Now I look for a answer on the forum and the mod's say open a support ticket. I did and still the issue isn't getting fixed.

jon11w

I'm getting this error after the most recent update (19/3/24). Never had it before but I'm now completely unable to log in on either mobile or desktop on 2 different accounts.

Just in time for rotation!

madareja

same problem here

Allison741053

Have these issues been fixed after the 4/19 update?

Ember15

Nope still not fixed, back to square one with this update

Imeeeemm

Any advice to solve problem? Tried reinstall and set USA Time zone but still error