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Error code 10011

When starting the game it reaches 10/41 and then presents me "There was an issue loeading Pokemon TCG Live. Please try again. ERROR: 10011"
This happened to me on both my PC and phone. Not sure what to do now and this is after they fixed 10099 yesterday
Comments
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Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"
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Update from myself: sent a support ticket but no update for 2 days. This seems to be an account issue as I made a new, hopefully temporary, account and I was able to log in and play the game. Though it's really annoying me that I don't have all of my previous decks and cards. Can someone please fix my account
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I missed the old game bc this isn’t playable
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for me it it stops loading when it reached 10/43
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