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Error code 10011

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When starting the game it reaches 10/41 and then presents me "There was an issue loeading Pokemon TCG Live. Please try again. ERROR: 10011"

This happened to me on both my PC and phone. Not sure what to do now and this is after they fixed 10099 yesterday

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  • Ember15
    Ember15 Member Posts: 39
    First Comment 5 Agrees
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    Have had the same problem since the paradox rift update

  • Bronco865
    Bronco865 Member Posts: 1
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    Same for me too, I cannot get in the game.

  • Ember15
    Ember15 Member Posts: 39
    First Comment 5 Agrees
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    I contacted the support team and they said they were aware of the issue and its under investigation, hopefully its something that can be fixed quick.

  • devgeeks
    devgeeks Member Posts: 1
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    Yup. Finally released the fix for the 10099 error and fall straight into this one instead.

  • McGee1101
    McGee1101 Member Posts: 25 ✭✭
    5 Likes First Comment 5 Agrees First Anniversary
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    Update from myself. Still have error code 10011

  • Mod_Skrilla
    Mod_Skrilla Moderator Posts: 269 mod
    First Anniversary 5 Likes First Answer First Comment
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    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"

  • McGee1101
    McGee1101 Member Posts: 25 ✭✭
    5 Likes First Comment 5 Agrees First Anniversary
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    Update from myself: sent a support ticket but no update for 2 days. This seems to be an account issue as I made a new, hopefully temporary, account and I was able to log in and play the game. Though it's really annoying me that I don't have all of my previous decks and cards. Can someone please fix my account

  • Truhme2011
    Truhme2011 Member Posts: 1
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    I missed the old game bc this isn’t playable

  • Eliblaze929426
    Eliblaze929426 Member Posts: 1
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    for me it it stops loading when it reached 10/43

  • TechHog
    TechHog Member Posts: 2,609 ✭✭✭
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    Did you update the app?