Game doesn't load, stuck on "Loading data from server 7/40"
Answers
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I'm having the exact same issue. I launch the game, it goes to "Collecting local assets 6/40", then to "Loading data from server 7/40", then the screen flashes and it starts over.
I am on Windows 10, version 22H2, OS build 19045.3448
Things I have tried:
- Repair
- Uninstall and reinstall with existing install file
- Uninstall and reinstall with latest install file downloaded from https://tcg.pokemon.com/en-us/tcgl/
- Uninstall and reinstall in a different location
- Uninstall, delete folders located in AppData, reinstall
I find it absolutely appalling that this has been ongoing since September 19th, 2023 (11 days!!!).
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13 days and counting unable to play the game due to the 7/40 loading error bug.
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It's not a fix, but if you want to keep advancing on the ladder, you can install the game on your phone (like I did). I much prefer desktop, not just for the bigger screen, but mobile presented the occasional challenge such as game lag (causing the time to advance 50% faster than on desktop), accidentally clicking End Turn, accidentally touching the wrong Pokemon to move up to the bench, and when selecting multiple cards from my deck I'd choose 1 (or even 0 cards) and the trainer action would end and not because I timed out. But, it did allow me to keep playing.
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I follow up on my support ticket about this. was asked to try with antivirus turned off. when i explained that was the first thing they suggested previously and didnt work and gave details about the issue etc they came back with the generic we're looking into email and not heard back again since.
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seems they don’t care at all about us. They are not doing anything to fix this issue.
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Always stuck. antivirus turned off but no change.
no response of the customer team....
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