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Prism Energy not working

had two prism energy on one pokemon and it didn't allow me to use attack

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Comments

  • EightohFive
    EightohFive Member Posts: 1
    First Comment
    edited September 24 #2

    Had to forfeit every match I played because prism energy wasn’t working

  • THE_IBIS
    THE_IBIS Member Posts: 1
    First Comment

    Having the same issue. Prism energy does not seem to be registering. Tried to use torrential pump with wellspring and demolish with cornerstone but neither worked. I had all the required energy, and there was nothing that my opponent did that would prevent me from attacking during either of those turns but the attacks were not available. Prism does not appear on the card, instead there is a white dot where the energy should be. Disappointing.

  • MarchoBlue
    MarchoBlue Member Posts: 0

    Yea it looks like there is no way to fix it. I was lucky Legacy energy still works so I was able to win with Ho-oh Box.

  • itsDragonBane
    itsDragonBane Member Posts: 1
    First Comment

    prism energy does not work on my windows PC nor my iphone.

  • TubeSocksJr
    TubeSocksJr Member Posts: 2
    First Comment

    Really difficult to play my deck with it not working. Do they read these or can we submit a ticket?

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,060 mod
    1000 Comments 100 Likes Third Anniversary 25 Agrees

    Hi Trainers, our support team can investigate these reports. We recommend submitting a ticket with the details and any screenshots so our team can properly check into this issue. To submit a ticket, please go to support.pokemon.com, select the Pokémon TCG Live link, and click "Contact Us." Thanks!

  • Spartanclone001
    Spartanclone001 Member Posts: 4
    Second Anniversary First Comment 5 Agrees

    same

  • TPCi_GlowingMoon
    TPCi_GlowingMoon Administrator Posts: 105 admin
    10 Comments 25 Likes First Answer 5 Agrees

    Thank you everyone for reporting this! The team is aware of and actively investigating the issue in which Prism Energy (BLK #086) does not correctly register as certain energy types when attached to a Pokémon.

    We will provide updates as they become available.

  • KatCupcake2613
    KatCupcake2613 Member Posts: 1
    First Comment First Anniversary

    Same here could not use Prism Energy on Windows, nor Android. Tested different decks and worked on none.

  • TubeSocksJr
    TubeSocksJr Member Posts: 2
    First Comment

    I also noticed a luminous energy didn't work on Okidogi, but it did on Munkidori (it counted as the darkness and psychic energy Munki needed and but not the darkness Okidogi needed with a fighting attached as well), so possibly an Okidogi issue in there as well?