Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.
Important Notice for Pokémon Trainer Club Members:

The Pokémon Trainer Club services will be offline for maintenance from 15:00 ~ 16:00 (UTC) on April 23, 2025.
During this period, Pokémon Trainer Club logins and account creation will be unavailable.

Thank you for your patience at this time.
[Pokémon TCG Live] Maintenance Notice

The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 23:00 (UTC) on April 23, 2025 while an update is being applied. Please see the Version 1.25.0 - Patch Notes announcement for the full details.

Pokemon Decks Issues

Good night, has already happened two times some bug that all my decks had disapeared With no reason. Starts With The game not opening at my Galaxy on Wi-Fi and after gofor 5G on The Phone, all decks has gone! Stay The names and decks but all cards out of decks. Can i have some help? Thanks a lot

Answers

  • DoubleCure
    DoubleCure Member Posts: 1,662 ✭✭✭✭✭
    100 Answers 1000 Comments 500 Likes 500 Agrees

    Did you contact the support? They may not be able to get your decks back, but atleast they can try to figure what cause your decks issues, so it doesn't happen again.

    To contact them you should go to the support page and create a ticket explaining the situation.