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Error 15 Pokemon TCG Live windows application

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Comments

  • DawnTheGlaceon
    DawnTheGlaceon Member Posts: 3 ✭
    First Comment
    #22

    I managed to get it to work on my Samsung A20 phone with no issue other than minor glitches here and there

  • Blogstar
    Blogstar Member Posts: 3 ✭
    Second Anniversary First Comment
    #23
    https://community.pokemon.com/en-us/discussion/comment/35296#Comment_35296

    When I started a new install today, I had a windows popup saying Windows Security has blocked "portions" of the LIVE client, I clicked allow and it seems to work with ONE ERROR 15 Access Denied, then 2nd try let me in on the LIVE client.

  • Secretsnail
    Secretsnail Member Posts: 1 ✭
    First Comment
    #24

    The only solution I've come across is to change your web browser. I use Brave browser and would get the error, but when I finally swapped to Google browser I managed to get pass the error. Hope that helps

    😁😁😁

  • Yuuya-Takigawa
    Yuuya-Takigawa Member Posts: 1 ✭
    First Comment
    #25

    I had the same problem, Error 15 every time I selected a language.

    How I fixed it: Select a different Language.

    In case the specific languages matter: I was selecting English to get the error, it worked when I selected Portuguese.

    Then just change yoru language back when you get into game.

  • Osielodat
    Osielodat Member Posts: 1 ✭
    First Comment
    #26

    reading some of the solution, I managed to bring the definitive solution to error 15.

    First of all, download a VPN and set it on a Canada server (I used Windscribe VPN)

    After that, change your browser to Google chrome. (You have to turn it into your default browser)

    Then open the game and when error 15 page appear, click on imperia blue icon and go back. The game will open normally.

    This solution works 100%. I tested it on my PC, and works

  • BorjoRedd
    BorjoRedd Member Posts: 1 ✭
    First Comment
    #27

    Its been more than a moth since I got this issue for the first time, but I still not able to play the game.

    I contacted the support, only bots answered me, suggesting useless solutions and when I replied them, they just keep answering they cannot help me, but I can try the solutions they gave me before.

    I also tried every single solution given here, but still, I cannot access the game… I can still access with my phone, but its too laggy to play there, I want to play on my laptop, please…

  • _knope
    _knope Member Posts: 3 ✭
    Second Anniversary First Comment
    #28

    What an annoying error

  • Griddlecakes81
    Griddlecakes81 Member Posts: 1 ✭
    First Comment
    #29

    I just started getting this issue today. Trying to play in an online tournament tonight and would really like to access the app from my computer as I also stream this game. I have uninstalled probably 4 or 5 times now, I am not using a VPN, in fact I dont even have one installed on my computer. I am connected to a Wi-Fi extender… is this why my app keeps crashing?

  • stylesavvy
    stylesavvy Member Posts: 1 ✭
    First Comment
    edited September 10 #30

    I HAVE FIGURED IT OUT AFTER AN HOUR OF TROUBLESHOOTING.

    I got the horrible error 15+ login session expired combo.

    Step 1: Login to your Trainer Account on browser and under Authorized Apps, disconnect from PTCGL. If it doesnt show up, open PTCGL on another device (ie. phone) login, and allow access. Then go back to browser and disconnect.

    Step 2: Use a VPN to connect to Canada. I used Windscribe as mentioned in the thread but it doesn't matter as long as it connects to Canada. (I used Canada East but I don't know if it matters). You do have to get the Windows app of Windscribe.

    Step 3: Open PTCGL again, you should be able to login. Allow access to your trainer account. Turn off the VPN and you should be good.

    Old thread, but I'm putting it here for anyone who was Googling for this issue like me.

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