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TCGL constantly crashing on Ipad since 31st March Update?

Cricketplayer10
Cricketplayer10 Member Posts: 23 ✭
10 Comments First Anniversary 5 Agrees 5 Likes
in Pokémon TCG LIVE Bugs & Feedback #1

Since the 31st March Update I have not been able to finish a single game on my Ipad because it has been crashing so much(literally every game). Please tell me how you can fix this or even better just fix it yourselves lol.

Best Answers

  • Frade
    Frade Member Posts: 12 ✭
    10 Comments First Answer First Anniversary Name Dropper
    #2 Answer ✓

    This is an ongoing problem with iOS and iPadOS.

    Actually, multiple problems.

    • Game crashing randomly, and often.
    • Devices heating up, to the point of being too hot to hold.
    • Enormous battery drain.
  • grriffinn
    grriffinn Member Posts: 133 ✭✭✭
    100 Comments Second Anniversary 25 Likes 5 Answers
    #3 Answer ✓
    https://community.pokemon.com/en-us/discussion/comment/9266#Comment_9266

    The crashing issue appears to be based around the amount of RAM that Live uses, I had those issues with an iPhone 8 but they disappeared when I upgraded to an iPhone 14 Pro Max and I can only assume it’s the same for iPads as well.

Answers

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes
    #4

    Hello Trainer Cricketplayer10,

    I recommend you open a ticket with the support team. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".

  • Hayz1313
    Hayz1313 Member Posts: 2 ✭
    First Comment
    #5

    It is so bad

  • Hayz1313
    Hayz1313 Member Posts: 2 ✭
    First Comment
    #6

    Fix it please

  • Petemoon82
    Petemoon82 Member Posts: 1 ✭
    First Comment
    #7

    Exact same problem. I got this observed right after March 31 too which seems someone rolled a change or update and something stopped working. The problem is observed on an IPAD 7th gen under IOS 17.4.1.
    Seems memory related I agree, Im testing with IPHONE 14 pro max under ios 17.4.1 and on the same network as the IPAD and it works fine on the phone.
    This now forces us to buy another device or use a laptop. We need you #Pokemon #PokemonCompany to fix this. I agree on the heat of the devices. Is just a cards game not a FPS game it should be more light for devices to run it.

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