Compensation for error code 10011
Comments
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I believe that the majority of players in this game are Americans, so when it's 2 AM U.S. time (7 AM UK time), there might be less traffic. You can give it a try then.
Based on your previous successful logins, check if you were using WiFi or mobile data. If possible, try using a device with better performance, like a high-end smartphone or PC, to potentially improve data loading.
I hope you can successfully recover your account.
So far, after deleting all decks, I can log in normally every day now.
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update: 7am did not work for me, tried it for nearly 2 hours....can try earlier tomorrow, but might have to just find better wifi somewhere else, hope to get in and then delete decks....can't believe this has been going on for over 2 months, nearly 3 months its not on man....
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I'm sorry to hear about this. Hope you have time to try again. I couldn't log in for three months before, but luckily, I managed to log in successfully last time. Otherwise, players like us keep reporting the 10011 issue, wondering if the official can resolve it.
However, I still believe that players handling it themselves might be faster than relying on the official support. After all, this issue has persisted for a long time, and neither the 10010 nor the 10011 problem has been resolved.
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I'm not sure if it's because of the previous error 10099 that requires manually changing the device's time to Canadian time to log in. If not, I hope the official team can fully resolve the issue 10011.
I solved the problem by deleting the deck and adjusting to the Canadian time zone.
It's indeed frustrating when playing a game becomes so complicated. The official team should consider reviewing and improving the user experience.
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