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force shared account????

Leomon22
Leomon22 Member Posts: 1 ✭
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

Me and my Boyfriend both play/played Pokemon tcg and have our own seperate Trainer club accounts but somehow the when i log into pokemon live it will kick him and vice versa? not to mention any changes he makes to the avatar will reflect when i log in, he also did a tutorial when he started and i wasnt prompted to do one because he did it? While hes logged on i can see the account has his user name but when i log in it will show my username because of this i wasnt able to migrate any of my cards from the Pokemon TCG.

Comments

  • Mod_Turtle
    Mod_Turtle Administrator Posts: 26 admin
    Second Anniversary 10 Comments Photogenic Name Dropper
    #2

    Hello @Leomon22,

    I recommend you open a ticket for this so the support team can investigate your issue.

    To do so, visit https://support.pokemon.com/ then click the Pokémon Trading Card Game Live link. From there, click "Contact Us".

  • RedSpeakable
    RedSpeakable Member Posts: 4 ✭
    First Comment
    #3

    Ngl, support kinda useless. Not to mention they never fixed the support web page. So even after years you can only report bugs not get help...

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