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Update Issue Oct 2

starryeyed01

starryeyed01 Member Posts: 3 ✭

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Photogenic

October 9 edited October 9 in Pokémon TCG Live Bugs & Feedback #1

I am unable to complete the TCG Live download for windows. My download stops at 5%. I've tried two different browsers and uninstalled the game manually and with the previous TCG live installer to no avail. Every time I re-installed or repaired using the previous installer I still am prompted to update. Any idea how I can fix this?

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Mod_Nova Moderator Posts: 567 mod

October 9 #2

Hey @starryeyed01! 😊
Please contact our support team directly at this link with further information about your download so that we can take a look.
Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. From there, you can submit a ticket. We appreciate your patience and understanding!

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starryeyed01 Member Posts: 3 ✭

October 15 #3

A few days passed and I tried again.

The direct download file for the installer from the pokemon website no longer froze at 5%.

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