Migration failed (remain unfixed for 3 month)

1)My issues of failed of migration is still unsolved even the case has been already 3 month I lodged my first complaint case on 01 Feb 2023.

2)Their Admin help desk just close my request ticket without providing any solution to my case. I think it is very rude for an international company to do to your consumer who is paying for my purchase and without solving my issues I have 2 years of worth data that I am unable to migration over hence I lose everything in TCG online server. 

3) They just banned me from accessing my Pokémon trainer account so I am unable to report my incident through your authorization channel. 

Anyone else is experience such a bad experience from them too 😡😡