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Migration failed and locked out of old TCG

So I just came back to the game after 3 months and tried to migrate my account. When I logged into the PTGC live, it assed to migrate and I said yes. Nothing happened and I had to do the tutorial. When I searched for my decks/cards and even my coins, there is nothing. When I tried to login to the old TCG, it said that the account has been migrated. Do I have to start from scratch or is there a waiting period?

Answers

  • DoubleCure
    DoubleCure Member Posts: 1,063 ✭✭✭✭✭
    1000 Comments 500 Likes 500 Agrees 50 Answers

    There is no waiting period, the best it's to contact the support directly.

  • Mod_Champion
    Mod_Champion Moderator Posts: 143 ✭✭
    100 Comments Second Anniversary 25 LOLs 5 Likes
    edited May 2023 #3

    Hello, Trainer boudster796682,

    We want to make sure the proper team has visibility on this. To submit this to the support team, visit support.pokemon.com then click the Pokémon Trading Card Game Live link. From there click "Contact Us". Please provide additional details and attach screenshots, card expansion & number, or anything else helpful that could give the team more context. We appreciate you reporting this and sending us additional information.

    Thank you for playing the Pokémon TCG Live Beta!

  • ShorinRyu
    ShorinRyu Member Posts: 1
    First Comment

    Same thing happened to me. Are we supposed to be able to carry all of our cards, decks, etc. over from PoGo TCG to PoGo Live? If so, none of my stuff transferred.

  • TechHog
    TechHog Member Posts: 2,792 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 Likes 50 Answers

    Cards (except pre-BW) yes

    Most cosmetic items yes

    Decks no

  • Jayden091216
    Jayden091216 Member Posts: 9
    First Comment

    It happen to me too and they just ignore my complaint case 😔😔

  • Belguimmaster
    Belguimmaster Member Posts: 31
    10 Comments 5 Likes 5 Agrees Photogenic

    Bummer not all clothes transfered over like the Pikachu themed clothes

  • 10types
    10types Member Posts: 238 ✭✭✭
    100 Comments 25 Likes 5 Answers 25 Agrees

    Cards essentially all carry over. Some cosmetics don't. Also, it doesn't save your friends list of decks.