Migration failed and locked out of old TCG

boudster796682 · May 2023

So I just came back to the game after 3 months and tried to migrate my account. When I logged into the PTGC live, it assed to migrate and I said yes. Nothing happened and I had to do the tutorial. When I searched for my decks/cards and even my coins, there is nothing. When I tried to login to the old TCG, it said that the account has been migrated. Do I have to start from scratch or is there a waiting period?

DoubleCure · May 2023

There is no waiting period, the best it's to contact the support directly.

Mod_Champion · May 2023

Hello, Trainer boudster796682,

We want to make sure the proper team has visibility on this. To submit this to the support team, visit support.pokemon.com then click the Pokémon Trading Card Game Live link. From there click "Contact Us". Please provide additional details and attach screenshots, card expansion & number, or anything else helpful that could give the team more context. We appreciate you reporting this and sending us additional information.

Thank you for playing the Pokémon TCG Live Beta!

ShorinRyu · May 2023

Same thing happened to me. Are we supposed to be able to carry all of our cards, decks, etc. over from PoGo TCG to PoGo Live? If so, none of my stuff transferred.