[Pokémon TCG Live] Maintenance Notice
Pokémon TCG Live will be offline for maintenance from 16:00 ~ 24:00 (UTC) on November 11, 2025.
The Code Card Redemption Website will also be briefly offline from 16:00 ~ 19:00 during the above maintenance window.
Please see the Version 1.32.0 - Patch Notes announcement for more information.
Pokémon TCG Live will be offline for maintenance from 16:00 ~ 24:00 (UTC) on November 11, 2025.
The Code Card Redemption Website will also be briefly offline from 16:00 ~ 19:00 during the above maintenance window.
Please see the Version 1.32.0 - Patch Notes announcement for more information.
Why don't cards appear?
KOSSAINIS
Member Posts: 1 ✭
I saw a deck on YouTube that I want to use, but when I exchange to get a card sometimes not only do I not get the card but the card is like it was removed! That happened and with a card I got from a pack!
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Answers
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Hi there, @KOSSAINIS. Thank you for reaching out! We recommend getting in touch with our support team to take a look into the cards that don't appear. To submit a ticket, please go to support.pokemon.com, select the Pokémon TCG Live link, and click "Contact Us."
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