[Pokémon TCG Live] Maintenance Notice
The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 19:00 (UTC) on July 22, 2025 to address known issues. Please see the Maintenance Notice - 07/22/25 announcement for more information.
The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 19:00 (UTC) on July 22, 2025 to address known issues. Please see the Maintenance Notice - 07/22/25 announcement for more information.
[Pokémon TCG Live] Gameplay Experience Disruptions
The team is currently investigating increased player reports related to intermittent disconnections, freezing, and general latency issues that may be impacting the gameplay experience in Pokémon TCG Live.
The team is currently investigating increased player reports related to intermittent disconnections, freezing, and general latency issues that may be impacting the gameplay experience in Pokémon TCG Live.
Why don't cards appear?
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KOSSAINIS
Member Posts: 1 ✭
I saw a deck on YouTube that I want to use, but when I exchange to get a card sometimes not only do I not get the card but the card is like it was removed! That happened and with a card I got from a pack!
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Answers
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Hi there, @KOSSAINIS. Thank you for reaching out! We recommend getting in touch with our support team to take a look into the cards that don't appear. To submit a ticket, please go to support.pokemon.com, select the Pokémon TCG Live link, and click "Contact Us."
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