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Account recovery

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jihooo
jihooo Member Posts: 10 ✭
Name Dropper First Comment
in Pokémon TCG Pocket Bugs & Feedback #1

Hi, I recently am unable to log back into my account because of some issue with the game where authentication error continued or pop up on the loading screen. I thought it was just an issue on my end so I offloaded and deleted and redownloaded the game thinking it would fix the issue. I even cleared the cache. However when I’m trying to log back into the game with my existing account linked to my Apple ID and Gmail I am unable to. I was level 50. I would really love to get some help getting my account back as it is linked to my Apple ID and I can still see the amount of data stored on my phone. Please please help 🙏

Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 943 mod
    500 Comments 100 Likes Third Anniversary 25 Agrees
    #2

    Hi @jihooo. Thanks for reaching out. Please submit a ticket directly to Support with all the details you’ve described and include any relevant screenshots of the error messages you’re seeing. This helps the team investigate and get you back into your account as soon as possible.

    You can reach Support here at support.pokemon.com, select the Pokémon TCG Pocket link, and click "Contact Us."

  • jihooo
    jihooo Member Posts: 10 ✭
    Name Dropper First Comment
    edited June 15 #3

    Hi @Mod_Bee


    my old account was a lvl 50 account. I was in ultra ball 2 rank. I have sent an email and ticket to the support team. When will I be hearing back as I would really love to play again.

  • Mod_Bee
    Mod_Bee Moderator Posts: 943 mod
    500 Comments 100 Likes Third Anniversary 25 Agrees
    #4

    Hey, @jihooo! You should hear from our team soon!

  • jihooo
    jihooo Member Posts: 10 ✭
    Name Dropper First Comment
    #5

    @Mod_Bee

    I have been reaching out everyday for a whole week now and have not gotten any help. When will you guys actually help me?

  • jihooo
    jihooo Member Posts: 10 ✭
    Name Dropper First Comment
    #6

    @Mod_Bee

    Please help recovery my account

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