The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 19:00 (UTC) on July 22, 2025 to address known issues. Please see the Maintenance Notice - 07/22/25 announcement for more information.
The team is currently investigating increased player reports related to intermittent disconnections, freezing, and general latency issues that may be impacting the gameplay experience in Pokémon TCG Live.
Account recovery
Hi, I recently am unable to log back into my account because of some issue with the game where authentication error continued or pop up on the loading screen. I thought it was just an issue on my end so I offloaded and deleted and redownloaded the game thinking it would fix the issue. I even cleared the cache. However when I’m trying to log back into the game with my existing account linked to my Apple ID and Gmail I am unable to. I was level 50. I would really love to get some help getting my account back as it is linked to my Apple ID and I can still see the amount of data stored on my phone. Please please help 🙏
Answers
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Hi @jihooo. Thanks for reaching out. Please submit a ticket directly to Support with all the details you’ve described and include any relevant screenshots of the error messages you’re seeing. This helps the team investigate and get you back into your account as soon as possible.
You can reach Support here at support.pokemon.com, select the Pokémon TCG Pocket link, and click "Contact Us."
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