[Pokémon TCG Live] Maintenance Notice
Pokémon TCG Live will be offline for maintenance from 16:00 ~ 24:00 (UTC) on November 11, 2025.
The Code Card Redemption Website will also be briefly offline from 16:00 ~ 19:00 during the above maintenance window.
Please see the Version 1.32.0 - Patch Notes announcement for more information.
Pokémon TCG Live will be offline for maintenance from 16:00 ~ 24:00 (UTC) on November 11, 2025.
The Code Card Redemption Website will also be briefly offline from 16:00 ~ 19:00 during the above maintenance window.
Please see the Version 1.32.0 - Patch Notes announcement for more information.
I never received my items when I redeemed my code on the redemption site
ShadowDex9000
Member Posts: 1 ✭
I never received my items when I redeemed my code on the redemption site please help
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Answers
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Hello, @ShadowDex9000. We suggest submitting a ticket to our Support Team so they can take a closer look into the items you didn't receive after redeeming a code. To submit a ticket, please go to support.pokemon.com, select the Pokémon Trading Card Game Live link, and click "Contact Us."
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