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why am i getting Error 10011?

Lyra_Yard
Lyra_Yard Member Posts: 1 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

I haven't been able to connect with the game for the last couple of days. it's been stuck at 13/46 or 28/46 when loading then gave me the 1011 error. I have tried uninstalling and reinstalling the game, logging in, and logging back out. after yesterday's update, I could play on my phone but now I can't play on my phone or my computer. is there a way to fix this or do I have to wait for any issues to be solved on the server's end?

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  • Mod_Bee
    Mod_Bee Moderator Posts: 650 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #2

    Hello, @Lyra_Yard. We understand you're receiving an error when trying to connect to the game. We recommend submitting a ticket to our Support Team so they can investigate and assist you. Just head over to support.pokemon.com, select Pokémon Trading Card Game Live, and click "Contact Us." Thank you for reaching out!

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