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TCG redemption-access denied

Xmetalgodny Member Posts: 1 ✭

February 20 in Pokémon TCG LIVE Bugs & Feedback #1

my son plays the online game and he recently went to redeem some cards and it says access denied and we cannot scan or input the codes. Whats going on?

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  Mod_Bee Moderator Posts: 650 mod

  

  February 20 edited February 21 #2

  Hi @Xmetalgodny, is this issue still occurring? If so, our support team can further assist with the redemption issue. Please go to support.pokemon.com, select the Pokémon Trading Card Game Live option, and then click "Contact Us." Thank you!

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