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TCG redemption-access denied

Xmetalgodny
Xmetalgodny Member Posts: 1 ✭
edited May 2025 in Pokémon TCG Live Bugs & Feedback #1

my son plays the online game and he recently went to redeem some cards and it says access denied and we cannot scan or input the codes. Whats going on?

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  • Mod_Bee
    Mod_Bee Moderator Posts: 1,357 mod
    1000 Comments Fourth Anniversary 100 Likes 25 Agrees
    edited February 2025 #2

    Hi @Xmetalgodny, is this issue still occurring? If so, our support team can further assist with the redemption issue. Please go to support.pokemon.com, select the Pokémon Trading Card Game Live option, and then click "Contact Us." Thank you!

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