TCG redemption-access denied

Xmetalgodny

my son plays the online game and he recently went to redeem some cards and it says access denied and we cannot scan or input the codes. Whats going on?

Mod_Bee

Hi @Xmetalgodny, is this issue still occurring? If so, our support team can further assist with the redemption issue. Please go to support.pokemon.com, select the Pokémon Trading Card Game Live option, and then click "Contact Us." Thank you!