Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.

I lost my account reinstalling the app

LeandrøD
LeandrøD Member Posts: 1 ✭
in Pokémon TCG Pocket Bugs & Feedback #1

Can a kind soul please help me? I have more then 3 months playing this game and spent a lot of money in it.

Today, with the trade feature release, my app was very bugged for the first time. So i tried reinstalling the app, when i did that, i tried to login in my account by recovering data but it says that no data is linked to either my Nintendo Account, Apple ID or Gmail. I think i never got to link my account to some type of email.

I didn't delete my save data, i only reinstalled the app. I already sent a ticket to the pokemon company, but i don't know if it's possible to recover my account.

I'm extremely sad losing my account, i love this game and i would be participating in a tournament this weekend :(

Comments

  • Mr_Pea
    Mr_Pea Member Posts: 1 ✭
    First Comment
    #2

    Same thing happened to my son, he's devastated and I feel so bad for him. Let me know if they offer a solution

  • IsaacSmileTwice
    IsaacSmileTwice Member Posts: 7 ✭
    First Comment
    #3

    Hello! I was careless and lost my account while accidentally deleting the game, no accounts linked, but rest assured.
    I GOT IT BACK

    You can get your account back by contacting support at https://app-ptcgp.pokemon-support.com/hc/en-us However, here are some things you need to know while making a Transfer Data request.

    - Name of the account.
    - Name of one binder you have on that account. [Besides Default]
    - Name of one deck you have on that account.
    - Date you started playing on that account.
    - Date you lost access to that account.
    - Friend ID of that account.
    - Player Level of that account

    These others are optional, you can still regain access to your account without giving this information, but it would be good to have it.

    - Support ID of that account.
    - Name of device you last played on that account. [Provide the name of the new device as well, if you have changed devices since account loss.]
    - The OS version of your device.

Categories