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unable to receive prismatic evolutions event items in tcg live

hoping this get seen by someone on staff but I'm trying to participate in the ongoing event on tcg live but haven't received any of the items to do so. Any way to fix? logging in and out doesn't fix anything.

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 650 mod
    500 Comments 25 LOLs 5 Answers 25 Likes

    Hi there, @grandOverlord. We understand your concerns about not receiving event items. We suggest getting in contact with our support team by submitting a ticket to report this for assistance. To submit a ticket, please go to support.pokemon.com, select the Pokémon TCG Live link, and click "Contact Us." Thank you!