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How to submit a support ticket

trainer381277
trainer381277 Member Posts: 34 ✭
First Anniversary 5 Agrees First Comment
in General Pokémon TCG LIVE Discussion #1

I got no extra credits for all my stuff on ptcgo, I've noticed people automatically get a certain amount of crystals and credits to start without migrating and a free lugia deck without having played in the past. I lost all my extra packs and cards with 0 extra credits or crystals and I have no lugia deck

Answers

  • Edurandomnumber
    Edurandomnumber Member Posts: 331 ✭✭✭
    100 Comments 5 Answers 25 Agrees 25 Likes
    #2

    The lugia reward was only between november and january

    To submit a support ticket, go to support dot pokemon, then pokemon tcg live, then contact us at the bottom of the page.

  • Eddie359934
    Eddie359934 Member Posts: 1 ✭
    First Comment
    #3

    I have tried everything to get my vivillian medals to show up! My wife has access to them, so I know exactly where to look & what I'm looking for! I've gotten notifications that medals were earned, but they can't be found! I've even deleted Pokemon Go & reloaded it through the app store, nothing! The only difference between my wife & I is that I used to have an Android, but now use an iPhone. Couldn't see medals on Android & now not on iPhone either!

    Any help would be greatly appreciated!!!

  • ONYXY
    ONYXY Member Posts: 2 ✭
    First Comment
    #4

    Hello, today I bought the Pokemon 2023 World Championships deck: Colorless Lugia. I already redeemed my code but it is not showing up in my app, for example, when I check in "decks" for the 2023 deck it is not there. I did not get anything.

  • Mod_Bee
    Mod_Bee Moderator Posts: 519 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #5

    Hi there, we recommend opening a ticket with the support team for any issues you experience. You can do so by visiting https://support.pokemon.com/ then click the Pokémon Trading Card Game Live link. From there click "Contact Us" Thanks!

  • uncomonfossil
    uncomonfossil Member Posts: 186 ✭✭✭
    100 Comments Second Anniversary 25 Likes 25 Agrees
    #6

    With the World Championship Decks, the code does not get you the cards. Only the coin, sleeve & deck box.

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