How to submit a support ticket

trainer381277

I got no extra credits for all my stuff on ptcgo, I've noticed people automatically get a certain amount of crystals and credits to start without migrating and a free lugia deck without having played in the past. I lost all my extra packs and cards with 0 extra credits or crystals and I have no lugia deck

Edurandomnumber

The lugia reward was only between november and january

To submit a support ticket, go to support dot pokemon, then pokemon tcg live, then contact us at the bottom of the page.

Eddie359934

I have tried everything to get my vivillian medals to show up! My wife has access to them, so I know exactly where to look & what I'm looking for! I've gotten notifications that medals were earned, but they can't be found! I've even deleted Pokemon Go & reloaded it through the app store, nothing! The only difference between my wife & I is that I used to have an Android, but now use an iPhone. Couldn't see medals on Android & now not on iPhone either!

Any help would be greatly appreciated!!!

ONYXY

Hello, today I bought the Pokemon 2023 World Championships deck: Colorless Lugia. I already redeemed my code but it is not showing up in my app, for example, when I check in "decks" for the 2023 deck it is not there. I did not get anything.

Mod_Bee

Hi there, we recommend opening a ticket with the support team for any issues you experience. You can do so by visiting https://support.pokemon.com/ then click the Pokémon Trading Card Game Live link. From there click "Contact Us" Thanks!

uncomonfossil

With the World Championship Decks, the code does not get you the cards. Only the coin, sleeve & deck box.