[Pokémon TCG Live] Maintenance Notice
Pokémon TCG Live will be offline for maintenance from 16:00 ~ 24:00 (UTC) on November 11, 2025.
The Code Card Redemption Website will also be briefly offline from 16:00 ~ 19:00 during the above maintenance window.
Please see the Version 1.32.0 - Patch Notes announcement for more information.
Pokémon TCG Live will be offline for maintenance from 16:00 ~ 24:00 (UTC) on November 11, 2025.
The Code Card Redemption Website will also be briefly offline from 16:00 ~ 19:00 during the above maintenance window.
Please see the Version 1.32.0 - Patch Notes announcement for more information.
How to get back my cards
Nightfa3
Member Posts: 1 ✭
I scanned over 218 redemption cards and only 105 showed up on the app and I had prismatic evolution redemption cards I. There that never showed up on the app how do I get back the rest of my cards if the codes were already scanned
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Answers
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Hi @Nightfa3! Our support team can help you with this - please submit a ticket directly at this link.
Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. From there, you can submit a ticket with further information. We appreciate your patience and understanding! 🙌
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