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Not getting crystals/XP from second quest

hylozoe
hylozoe Member Posts: 23 ✭
10 Comments 5 Agrees Name Dropper First Answer
in Pokémon TCG LIVE Bugs & Feedback #1

So this has been happening: I satisfy both quests 1 & 2. I claim quest 1, but then the quest 2 blue button turns from solid blue to blue on edge and flashing, and I can't claim quest 2. I click on it and nothing happens — I get no additional crystals (I double check the crystal count before claiming any quest). If I navigate to another page and then back to battle pass, the quest is gone and reset, with the usual message after a quest is completed and you have to wait until the next day.

Comments

  • Mod_Nova
    Mod_Nova Moderator Posts: 65 mod
    10 Comments 5 Agrees 5 LOLs 5 Likes
    #2

    Hi @hylozoe! Thanks for bringing this bug to our attention. Please provide additional information directly to our support team, who will be able to provide further assistance with your account. To do so, visit support.pokemon.com, selecting Pokémon TCG Live, and clicking "Contact Us" on the right-hand side. Your patience is greatly appreciated as we investigate this for you! 🕵️

  • uncomonfossil
    uncomonfossil Member Posts: 186 ✭✭✭
    100 Comments Second Anniversary 25 Likes 25 Agrees
    #3

    I've had this exact same problem multiple times

  • Mod_Nova
    Mod_Nova Moderator Posts: 65 mod
    10 Comments 5 Agrees 5 LOLs 5 Likes
    #4

    Hi @uncomonfossil, please contact our support team directly so they can look into your account as well!

  • DoubleCure
    DoubleCure Member Posts: 1,367 ✭✭✭✭✭
    1000 Comments 500 Likes 500 Agrees 250 LOLs
    #5

    I can confirm, this happened to me too already 2 times now…. I already mentioned this bug in the other similar thread.

  • DownTheMountain
    DownTheMountain Member Posts: 2 ✭
    Name Dropper First Comment
    #6

    I have had this issue four (4) times in the past week. I finally submitted a ticket today. We are not getting the progress that we deserve!

  • hylozoe
    hylozoe Member Posts: 23 ✭
    10 Comments 5 Agrees Name Dropper First Answer
    #7

    Continues to happen on daily basis. :-/ Submitted ticket.

  • heresh
    heresh Member Posts: 10 ✭
    First Comment
    #8

    today the same thing happened to me but I noticed it was just a visual glitch, the crystal was added to my account. not sure if that's the case for everyone else tho

  • DoubleCure
    DoubleCure Member Posts: 1,367 ✭✭✭✭✭
    1000 Comments 500 Likes 500 Agrees 250 LOLs
    #9

    And it happened again today… it's not just a visual bug…. after finishing the 2nd daily quest it didn't add up any points to the Battle Pass level progress (or "exp" or whatever you want to call it).

    Fix this bug already! It's the 3rd time this happens.

  • heresh
    heresh Member Posts: 10 ✭
    First Comment
    #10

    Same bug happened to me today and this time it wasn't a visual bug like last time. I…

    Nvm still a visual bug but this time I had to close the app and login again for the rewards to appear.

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