[Pokémon TCG Live] Maintenance Notice
The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 23:00 (UTC) on October 14, 2025.
Please see the Version 1.31.0 - Patch Notes for more information.
The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 23:00 (UTC) on October 14, 2025.
Please see the Version 1.31.0 - Patch Notes for more information.
Why wont my redeemed deck from twitch appear in my game?
Shushina
Member Posts: 1 ✭
I got a deck folder thingy from twitch some day ago and I redeemed the code and claimed it and eveything. But it won’t show up in the game. And it says I’ve already redeemed the code when I double checked I got it. have this happend to anyone else?
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Answers
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Hi @Shushina! 👋 I recommend reaching out to our support team about this issue, as they will be able to help you directly with your account. Please submit a ticket by visiting support.pokemon.com - from there, click Pokémon TCG Live followed by "Contact Us" on the left side of the screen. Thank you!
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