Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.
[Pokémon TCG Live] Emergency Maintenance Notice

The Pokémon TCG Live game client is being taken back offline for emergency maintenance to investigate ongoing issues with latency, code redemptions, and matchmaking. Please see the Version 1.25.0 Gameplay Experience Disruptions thread for the latest updates.

Related Announcement: Pokémon TCG Live April Maintenance Issues and Content Schedule Changes.

Why wont my redeemed deck from twitch appear in my game?

I got a deck folder thingy from twitch some day ago and I redeemed the code and claimed it and eveything. But it won’t show up in the game. And it says I’ve already redeemed the code when I double checked I got it. have this happend to anyone else?

Answers

  • Mod_Nova
    Mod_Nova Moderator Posts: 225 mod
    100 Comments 25 Likes 5 Agrees 5 LOLs

    Hi @Shushina! 👋 I recommend reaching out to our support team about this issue, as they will be able to help you directly with your account. Please submit a ticket by visiting support.pokemon.com - from there, click Pokémon TCG Live followed by "Contact Us" on the left side of the screen. Thank you!