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Account issues

Jwavy05
Jwavy05 Member Posts: 1 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

I have been playing this game for a couple of years now and this is the third time I’ve been randomly logged out of my account and lost all progress when I tried to log back in. I don’t know why this keeps happening but it’s making it very difficult to continue playing. I’ve tried account recovery multiple times but nothing seems to work. 2 days ago I was about level 80 for my profile had multiple bought packs and decks today I am level 1 with nothing. Why does this keep happening?

Answers

  • DoubleCure
    DoubleCure Member Posts: 1,216 ✭✭✭✭✭
    1000 Comments 500 Likes 500 Agrees 50 Answers
    edited November 18 #2

    Just got a similar bug, where a message shows up saying "trying to reconnect" or something similar, but never got back in the game… the timer finished and had to reopen the game to see my progress reseted…

    This kind of random hopeless bugs really ruin the game experience, I want to give it a chance but… this is just a shame…

  • Mod_Bee
    Mod_Bee Moderator Posts: 455 mod
    100 Comments 25 LOLs 5 Answers 25 Likes
    edited November 19 #3

    Thank you for bringing this to our attention, Trainers! We recommend submitting a ticket over to our support team so they can take a closer look and gather details from you. Can you please submit a ticket to them? To do that, please go to support.pokemon.com, click on the Pokémon Trading Card Game Live link, and then hit "Contact Us." Thanks!

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