Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.

Since logging onto TCG Live on my MacBook my account name has changed on everything

Kane7200
Kane7200 Member Posts: 1 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

I tried to log into my MacBook with my normal account details for TCG live today and now whenever I log into anything Pokemon TCG related it has a new username for me?

On TCG live on my iPhone i have the account name KF72000 but now on my MacBook I have a brand new account with the same log in information and every other site uses this new name too. I am worried about logging out on my phone now in case I cannot get my account back. It also means I have been unable to redeem codes to my main account as the packs all went to the brand new account they made me.

Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 519 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #2

    We understand you're having trouble with your account, @Kane7200. Our support team can take a closer look and further assist. Can you please submit a ticket to them? To do that, please go to support.pokemon.com, click on the Pokémon Trading Card Game Live link, and then hit "Contact Us." Thanks!

Categories