[Pokémon TCG Live] Maintenance Notice
Pokémon TCG Live will be offline for maintenance from 16:00 ~ 24:00 (UTC) on November 11, 2025.
The Code Card Redemption Website will also be briefly offline from 16:00 ~ 19:00 during the above maintenance window.
Please see the Version 1.32.0 - Patch Notes announcement for more information.
Pokémon TCG Live will be offline for maintenance from 16:00 ~ 24:00 (UTC) on November 11, 2025.
The Code Card Redemption Website will also be briefly offline from 16:00 ~ 19:00 during the above maintenance window.
Please see the Version 1.32.0 - Patch Notes announcement for more information.
Redeem code cards not showing in game
Crvgcarlos
Member Posts: 1 ✭
I hadn't finished my tutorial and I redeem two codes that I had. But when came back in game game, the tutorial blocked the animation of opening the package, now I can't see the cards and the packages are gone!
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Comments
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Hi, @Crvgcarlos! We understand your concerns with not being able to see your redeemed codes. Our support team is able to check into this and assist you. Please submit a ticket to our support team at support.pokemon.com, click on the Pokémon Trading Card Game Live link and select "Contact Us" for help! Thanks.
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