Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.

Locked in tutorial and unable to continue

Llionplays
Llionplays Member Posts: 2 ✭
First Comment Photogenic
edited September 8 in Pokémon TCG LIVE Bugs & Feedback #1

Hello! Was finally able to get the tcg live to work on my phone (ignoring the constant crashing), and was able to get through the tutorial just fine up until the part where it says “Switch between expansions here” however it is not giving me any indication on how to close that message or letting me press anything except for the settings button at the bottom of the screen

In short, I have been locked into this specific message and am unable to do anything.

Any help is appreciated, thank you^^”

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 524 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #2

    Hi @Llionplays! We understand your concerns with not being able to play due to being stuck. Our support team is able to assist you in resolving this and getting you back in the game. Please submit a ticket to our support team at support.pokemon.com, click on the Pokémon Trading Card Game Live link and select "Contact Us" to provide details about the issue. Thank you!

  • Llionplays
    Llionplays Member Posts: 2 ✭
    First Comment Photogenic
    #3

    Thank you^^

  • MrAloyy
    MrAloyy Member Posts: 2 ✭
    First Comment
    #4

    i also encountered the same issue , what should i do ?

  • Mod_Bee
    Mod_Bee Moderator Posts: 524 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #5

    Hi @MrAloyy, thank you for reaching out. We recommend submitting a ticket over to our support team for assistance. To do that, please go to support.pokemon.com, click on the Pokémon Trading Card Game Live link and select "Contact Us". Thank you!

  • hail_moon
    hail_moon Member Posts: 1 ✭
    First Comment
    #6

    i also have same issue

Categories