The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 19:00 (UTC) on July 22, 2025 to address known issues. Please see the Maintenance Notice - 07/22/25 announcement for more information.
The team is currently investigating increased player reports related to intermittent disconnections, freezing, and general latency issues that may be impacting the gameplay experience in Pokémon TCG Live.
Locked in tutorial and unable to continue
Hello! Was finally able to get the tcg live to work on my phone (ignoring the constant crashing), and was able to get through the tutorial just fine up until the part where it says “Switch between expansions here” however it is not giving me any indication on how to close that message or letting me press anything except for the settings button at the bottom of the screen
In short, I have been locked into this specific message and am unable to do anything.
Any help is appreciated, thank you^^”
Comments
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Hi @Llionplays! We understand your concerns with not being able to play due to being stuck. Our support team is able to assist you in resolving this and getting you back in the game. Please submit a ticket to our support team at support.pokemon.com, click on the Pokémon Trading Card Game Live link and select "Contact Us" to provide details about the issue. Thank you!
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Thank you^^
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same
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Hey there @hail_moon and @axolotl126! If you're still experiencing this issue with being unable to continue, please contact our support team directly with your account information so that they can assist.
Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. From there, you can submit a ticket. We look forward to seeing you in-game soon! 😊
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