Locked in tutorial and unable to continue

Llionplays

Hello! Was finally able to get the tcg live to work on my phone (ignoring the constant crashing), and was able to get through the tutorial just fine up until the part where it says “Switch between expansions here” however it is not giving me any indication on how to close that message or letting me press anything except for the settings button at the bottom of the screen

In short, I have been locked into this specific message and am unable to do anything.

Any help is appreciated, thank you^^”

Mod_Bee

Hi @Llionplays! We understand your concerns with not being able to play due to being stuck. Our support team is able to assist you in resolving this and getting you back in the game. Please submit a ticket to our support team at support.pokemon.com, click on the Pokémon Trading Card Game Live link and select "Contact Us" to provide details about the issue. Thank you!

Llionplays

Thank you^^

MrAloyy

i also encountered the same issue , what should i do ?

Mod_Bee

Hi @MrAloyy, thank you for reaching out. We recommend submitting a ticket over to our support team for assistance. To do that, please go to support.pokemon.com, click on the Pokémon Trading Card Game Live link and select "Contact Us". Thank you!

hail_moon

i also have same issue

axolotl126

same

Mod_Nova

Hey there @hail_moon and @axolotl126! If you're still experiencing this issue with being unable to continue, please contact our support team directly with your account information so that they can assist. 

Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. From there, you can submit a ticket. We look forward to seeing you in-game soon! 😊