Pokémon Trainer Central will be performing necessary service updates from 16:30 ~ 19:00 (UTC) on August 19, 2026.
Pokémon TCG Live will undergo downtime as a result, during which time players will unable to login to or access the game.
Locked in tutorial and unable to continue
Hello! Was finally able to get the tcg live to work on my phone (ignoring the constant crashing), and was able to get through the tutorial just fine up until the part where it says “Switch between expansions here” however it is not giving me any indication on how to close that message or letting me press anything except for the settings button at the bottom of the screen
In short, I have been locked into this specific message and am unable to do anything.
Any help is appreciated, thank you^^”
Comments
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Hi @Llionplays! We understand your concerns with not being able to play due to being stuck. Our support team is able to assist you in resolving this and getting you back in the game. Please submit a ticket to our support team at support.pokemon.com, click on the Pokémon Trading Card Game Live link and select "Contact Us" to provide details about the issue. Thank you!
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Thank you^^
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same
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Hey there @hail_moon and @axolotl126! If you're still experiencing this issue with being unable to continue, please contact our support team directly with your account information so that they can assist.
Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. From there, you can submit a ticket. We look forward to seeing you in-game soon! 😊
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Hi i am Stuck at the Tutorial where you habe to add zachian to your Deck. Help is welcome
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Our support team can help troubleshoot the issue you're experiencing with being stuck at the tutorial, @Erikkun1337. Please go to support.pokemon.com, select the Pokémon TCG Live link, and click "Contact Us" to submit a ticket for assistance.
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