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Blurry screen after opening the game

rafaelwheels
rafaelwheels Member Posts: 1 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

Almost instantly after I open the game, the whole screen gets blurry and it shows an unreadable textbox. When i try to click it, the game tries to reload from start, but less than a second later the screen gets blurry again.

Tried restarting my PC, repairing the install, completely uninstalling and reinstalling… No changes at all.

Untitled Image

Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 519 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #2

    Hi @rafaelwheels. Thank you for reporting this issue. It sounds like you're encountering a recurring problem where the game screen goes blurry and shows an unreadable text box. Since the issue persists, can you escalate this further to our Support team? We recommend visiting support.pokemon.com. Once there, click on the Pokémon Trading Card Game Live link and select the "Contact Us" option to report the issue directly. Thank you for your patience, and for helping us improve the game!

  • Snowka85
    Snowka85 Member Posts: 1 ✭
    Photogenic First Comment
    edited November 16 #3

    I'm having this same issue. Can we be told a fix that doesn't require contacting TPC privately, please? Since this has happened to multiple people, a public solution would be nice.


    EDITED TO ADD: I searched a little more on Google and found another thread on here about the same issue ( https://community.pokemon.com/en-us/discussion/14339/cannot-launch-the-app-on-windows#latest ) and the stated solution that worked for both the original poster of the thread as well as me is changing the language settings for non-unicode programs, which requires going into your control panel, going to "Region," then the Administrative tab, and clicking the second option. You'll need to reboot your PC after this for it to take effect but it works!

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