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ERROR:10011 - New player

nanovirux
nanovirux Member Posts: 1 ✭
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

Hello, I just signed up to play and I am unable to get it to load past 11/44 getting this error. I have closed steam and Epic as someone else suggested but same thing.

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 789 mod
    500 Comments Third Anniversary 25 LOLs 5 Answers
    #2

    Hey @nanovirux! Have you had a chance to report this loading issue to our support team yet? If not, you can easily reach out by visiting support.pokemon.com, choosing the Pokémon Trading Card Game Live link, and clicking 'Contact Us' to submit a ticket. Our support team can help get this sorted out for you!

  • Ember15
    Ember15 Member Posts: 55 ✭
    10 Comments First Anniversary 5 Agrees
    #3

    I got it after the paradox rift update. Usually on days where there is great wifi it lets me back on

  • URSOBADHAHAH
    URSOBADHAHAH Member Posts: 11 ✭
    Name Dropper First Comment
    #4

    i am having the same issue, only on windows mobile is fine.

    anyone else having error 10011? i think it might not be just us

  • Dnatal09
    Dnatal09 Member Posts: 2 ✭
    First Comment
    #5

    Same here, but it suddenly have to login again and this happened
    "Error 15"

    I cant even login for multiple times.

  • Pokémon342548
    Pokémon342548 Member Posts: 339 ✭✭✭
    100 Comments 5 Answers 25 Agrees 25 Likes
    #6

    It looks like that you are playing Pokémon Trading Card Game Live in an invalid country. In my support ticket for the same error, Agent_Zara replied to me:

    "Pokémon TCG Live is available in a select number of regions. Attempting to access the game and any of its features from outside of the participating regions may impact game function or result in errors. Unfortunately, we are not able to offer support for any gameplay issues since it appears that you are accessing the game from an ineligible region."

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