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Game isn't loading on android

TeraFlux
TeraFlux Member Posts: 2 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

After logging in the game will load all assets and then there will be a black screen with the music and then the game just crashes. Have tried clearing cache / rebooting / reinstalling and nothing helps.

TCG online used to work just fine, very frustrating this new version doesn't run.\

Amazon Fire HD 8 (10th gen)

Comments

  • Baconstripes01
    Baconstripes01 Member Posts: 1 ✭
    First Comment
    #2

    Has this been fixed yet? If so what's the fix?

  • Mod_Bee
    Mod_Bee Moderator Posts: 459 mod
    100 Comments 25 LOLs 5 Answers 25 Likes
    #3

    Hi @Baconstripes01 If you're still experiencing the issue with loading. We recommend to open a ticket with our Support team for assistance. To do that, go to https://support.pokemon.com/ then click the Pokémon Trading Card Game Live link. From there click "Contact Us".

    Thanks!

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