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Version 1.13.0 Deleted All My Cards From All My Saved Decks

RayneFury
RayneFury Member Posts: 1 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

Hello,


I thought I should share my concern with the latest update. All my decks have had their card information removed. The deck name and cosmetic information remains unchanged. Before the update all my decks were eligible for play in Standard format. Now all my decks show they have 0/60 cards saved. Something with the update deleted all my saved deck build information, specifically the cards in each of the deck.s This took a long time to curate and organize, I am hoping someone can help me recover this information. Attached is a screenshot for reference.

blob:https://community.pokemon.com/e13091ee-d658-4f4f-ac49-9ca9cb95a7c7 There was an error displaying this embed.

I greatly appreciate your help.

Comments

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes
    #2

    Hello Trainer. Thank you for bringing this to our attention, and I appreciate you sharing the specific details of the issue you're experiencing.

    I recommend reporting this directly through our official channels by opening a ticket with the support team. You can do so by visiting   then click the Pokémon Trading Card Game Live link. From there, click "Contact Us." 

    If you have any more questions or encounter other issues, please feel free to reach out!https://support.pokemon.com/

  • ScottTDS
    ScottTDS Member Posts: 2 ✭
    First Comment
    #3

    happened to me as well. I’m also getting errors with matchmaking (getting 2 matches at the same time causing the game to freeze and I lose ranked points)

  • ch_jnts
    ch_jnts Member Posts: 2 ✭
    First Comment
    #4

    Hi! I'm facing the same issue. Did you find a solution? Even with the most recent updates the problem persists

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