Version 1.13.0 Deleted All My Cards From All My Saved Decks

RayneFury

Hello,

I thought I should share my concern with the latest update. All my decks have had their card information removed. The deck name and cosmetic information remains unchanged. Before the update all my decks were eligible for play in Standard format. Now all my decks show they have 0/60 cards saved. Something with the update deleted all my saved deck build information, specifically the cards in each of the deck.s This took a long time to curate and organize, I am hoping someone can help me recover this information. Attached is a screenshot for reference.

blob:https://community.pokemon.com/e13091ee-d658-4f4f-ac49-9ca9cb95a7c7

I greatly appreciate your help.

Mod_Skrilla

Hello Trainer. Thank you for bringing this to our attention, and I appreciate you sharing the specific details of the issue you're experiencing.

I recommend reporting this directly through our official channels by opening a ticket with the support team. You can do so by visiting   then click the Pokémon Trading Card Game Live link. From there, click "Contact Us." 

If you have any more questions or encounter other issues, please feel free to reach out!https://support.pokemon.com/

ScottTDS

happened to me as well. I’m also getting errors with matchmaking (getting 2 matches at the same time causing the game to freeze and I lose ranked points)

ch_jnts

Hi! I'm facing the same issue. Did you find a solution? Even with the most recent updates the problem persists