Ban appeal and account recovery

Hello support team! I appreciate the soul who reads this and has the ability to help another. I'm a world ranked top 1000 player, one night I was playing my game the internet went off, log back in to finish it and the next day my account will not be able to enter back into for a hundred years? The terms and conditions say if I acted upon any malicious intent that a penalty will be issued but being world ranked player we follow those guidelines. I like to have an investigation of what happened exactly. I love this game, helps me through my anxiety and depression, has spent hundreds of dollars over the past year and would appreciate some honor given to your beloved consumer. Thank you 💙