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Game crashes on Moto e22

StardustJessie
StardustJessie Member Posts: 1 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

I have the game on my Moto g8 and it works fine. But I installed it on my boyfriend's Moto e22 and everytime it reaches the loading screen, it crashes half way through loading. Already tried reinstalling, doesn't fix.

Comments

  • grriffinn
    grriffinn Member Posts: 134 ✭✭✭
    100 Comments Second Anniversary 25 Likes 5 Answers
    #2

    I had a similar issue and it was tied to my old phone’s RAM (4GBs over my new phone’s 6GBs) but since both phones have the amount of GB it’s probably a GPU issue, your G8 has the more-recent Adreno 610 GPU chip whilst your BF’s e22 has the 9-year old PowerVR GE8320 GPU chip.

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes
    #3

    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"

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