Is the web portal redemption system broken?

TyreckSwiftwind · July 2023

I redeemed 7 codes in the web portal, and when i logged into the game it gave me a single booster pack.

i redeemed a few in the game and each code gave me a booster pack

am i missing 6 rewards?

i tried submitting a request in getting help but there does not appear to be any way to do so, its just a blank page with the title "new request"

Mod_Butterfly · July 2023

Hi there Trainer,

Thank you for sharing. I recommend you open a ticket for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. Once there select, "Contact Us".

Any feedback shared will be relayed for review.

Thanks!

Is the web portal redemption system broken?

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